POLICIES

Our policies have been mindfully crafted to help our team make sure that we always have the funkiest, most fashionable items available for you!

 
 
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DRY CLEANING
The Prop Shop + Co is partnered with a local dry cleaner to ensure that your rented garment is always fresh to death and ready to party. Clients ARE NOT to have garments dry cleaned themselves, as this is included in the rental fee. All garments are inspected by The Prop Shop + Co prior to rental to ensure they are stitch-perfect!

METHODS OF PAYMENT
We currently accept Paypal. Stay tuned for future payment options.

SHIPPING + RETURNS
At this moment, The Prop Shop + Co offers in studio pickup and drop offs by appointment only. Our studio is located in the Queen West neighbourhood of Toronto.

RENTAL PERIOD
Garments may be rented for up to a 5 day period. For extended rentals please contact us for a custom quote!


LATE FEES
A $5 plus HST a day late fee per garment and/or prop will be applied to your account everyday the garment(s) and/or prop(s) is overdue. After 7 days of being overdue, a $200 plus HST fee will be applied per garment and $50 plus HST fee per prop, in addition to both your rental fee and late fees. Please note that late fees are enforced with no exceptions.

INSURANCE
Clients may purchase a $5 plus HST rental insurance per garment. Insurance covers minor damages such as zipper repairs, small tears, stains, missing buttons, scratches, etc.

Should clients opt out of rental insurance, they will be held responsible for any repairs which may be required upon return on the garment.

Clients are responsible for lost and damaged garments beyond what is covered by the rental insurance. Clients will be charged a $200 plus HST replacement fee for garments and $50 plus HST replacement fee for props.

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TAILORING + ALTERATIONS
Garments are not to be tailored nor altered. Clients will be charged a $200 plus HST replacement fee per garment.


REFUNDS
No refunds or credits shall be issued after the client has rented a garment or prop.